International Orders

Brexit Information - Updated 01/11/18 - Please Read

Due to the current uncertainty surrounding the arrangements for the UK exiting the European Union on 29th March 2019 we have put together the following guidance for our customers in the EU.

“No Deal” Scenario

If the UK government are unable to agree a deal with the European Union or agree a deal which does not gain assent from the UK parliament then the UK will exit the European Union on 29th March 2019 without any formally agreed arrangements for future trade and other relationships. The previously negotiated transition period will not apply, and the UK will be forced to trade with the EU on World Trade Organisation (WTO) rules.

If a deal is agreed

If a deal is agreed with the EU which gains UK parliament assent then a transition period lasting until at least 31st December 2020 will apply. During this period existing EU:UK trade arrangements will apply.

How these scenarios will affect our customers in the EU.

Deal Scenario. If a deal is agreed, we will be able to supply our customers in the EU as normal until the end of the transition period.

No Deal Scenario. If a deal is not agreed our ability to supply our customers in the EU after 29th March 2019 will be severely affected. At present, there are no border controls on most imports and exports of plants and plant products between the UK and the EU. In a ‘no deal’ scenario, the UK would become a “third country”, and would need to meet EU third country import requirements to export controlled plants and plant products to the EU, including controls on all plants for planting. This would require inspection of all consignments by a plant heath inspector and the issuing of a plant health certificate for each consignment. In addition, it is likely that EU trade tariffs would be imposed on UK plant exports increasing prices for our customers. It is also likely that parcels sent to EU countries would be affected by customs delays and also delays caused by the general uncertainty surrounding a no deal Brexit that would lead to damage and deterioration of live plants in transit. In these circumstances, it would unfortunately be impractical for us to export live plants to our customers in the EU.

Our current advice to our customers in the EU wishing to order plants from us for delivery in spring 2019.

At the time of writing it is uncertain which of the two above scenarios (or other scenarios) will apply. We are therefore currently advising our EU customers to place their orders for dispatch during either week commencing 11th March 2019 or week commencing 18th March 2019 as dispatches during these two weeks will be unaffected in any scenario (our product pages allow our customers to choose their required dispatch weeks) Customers may still place their orders for dispatch during week commencing 25th March onwards and we will hold those orders on our system until the Brexit situation becomes clearer. If there is a “deal” scenario then those orders will proceed as normal. In the case of a “no deal scenario” we would in all likelihood need to cancel those orders and issue a refund. Alternatively, customers may wish to delay placing their orders until the situation becomes clearer. We will of course keep our customers informed at all stages.

We hope that the above guidance has provided some explanation for our customers but if you have any questions, please do not hesitate to get in touch.

 We will update this guidance as the situation develops.

 

International Orders - General Information

We accept international orders (including live plants) from most European Union countries.

If you are ordering for delivery to a European Union country, please add items to the shopping cart as normal then select your delivery country from the drop-down menu at the bottom of the shopping basket page. The delivery cost will then be calculated and displayed.

International delivery costs vary depending on the destination country but start from £19.99 (France) Country specific delivery charges are displayed at the bottom of this page.

If you are ordering plants for delivery to any of the above countries, please select the same dispatch week for all the plants in your order so that we can send all the plants together. You can adjust dispatch weeks in the shopping basket using the drop-down menus under each item.

We dispatch most international orders via Parcelforce Euro Priority. This is a tracked service. Parcelforce estimate a delivery time of normally within 2-3 days to major European cities and elsewhere in Europe between 3 and 5 working days, depending on destination. (Please note: For France only, we have changed our delivery service provider to UPS due to customer feedback indicating much better service standards in France compared to Parcelforce/GPS)

Our robust packaging holds up well to the extra handling and extended delivery times for overseas orders and we’ve always received excellent feedback. However, please bear in mind when ordering that the plants may experience some damage and deterioration during their journey.

We normally dispatch international orders on the Monday of your chosen dispatch week. Please try to avoid selecting delivery weeks where the Monday falls on a UK bank holiday or a public holiday falls later in the week in the destination country as this can cause delays.

If you have any questions about ordering plants for delivery to the European Union, please email us at care@brooksidenursery.co.uk or call us on 0333 335 6789

International Delivery Charges

Country Delivery Charge per Order
Andorra £64.99
Austria £32.99
Belgium £19.99
Bulgaria £44.99
Croatia £44.99
Denmark £17.99
Estonia £32.99
Finland £32.99
France

£19.99

Germany £19.99
Gibralter £64.99
Greece £49.99
Ireland (Republic of) £19.99
Italy £24.99
Latvia £32.99
Lithuania £32.99
Luxembourg £19.99
Malta £64.99
Netherlands £19.99
Poland £32.99
Romania £44.99
Spain £31.99
Sweden £32.99
 
Brookside Nursery