Order Status Explanations

Pending
We have received your order and will process and update you shortly. In the meantime if you have any questions, please use the contact form below your order.

Dispatched via Parcelforce
Your order has been dispatched via parcelforce. You should have received an email to the address you provided when ordering with the order tracking details. If you haven’t received these details or would like us to track your delivery for you please click here.
Most Parcelforce delivery and re-delivery questions are answered by clicking here

Dispatched Via First Class Post
Your order has been dispatched via first class post. You should have received an email with the date of dispatch. Most items sent via first class post are delivered the next day, however please allow up to 4 working days for delivery. If your order has not arrived in this time, please use the contact form under your order details to inform us. Most Royal Mail delivery and re-delivery questions are answered by clicking here

Awaiting Payment
The above order status will be displayed if you have opted to pay by cheque or by telephone or if there has been a problem processing your payment. To pay by cheque or postal order, please make it payable to ‘Brookside Nurseries’ and post to: Brooksde Nurseries, School Lane, Hints, Tamworth, Staffordshire, B78 3DW. Please write your order number on the back.
To pay with your debit or credit card over the telephone, please call our payment hotline on 0843 289 5652 Please quote your order number when calling

Failed
There was a problem placing your order. You have not been charged. Please place another order or contact us for help.

Refunded
Your order has been cancelled. We have issued a full refund to your account. Please allow up to 5 working days for the funds to credit your account.

Week Commencing *****Dispatch
We have processed your order. Your plants have been reserved for you. We will dispatch your order during the delivery week shown. If you would like to make any changes, please use the contact form below the order details. For more information and FAQs about pr-ordered plants delivery details, please click here.

Collect from Our Nursery
You have opted to collect your order from our Nursery. Your order will be available for collection during the week shown in the order notes. Please pay for your order on collection. For more information on collecting orders and how to find us please click here