Delivery FAQs

Free delivery for all orders over £40!

We are now offering free delivery on all orders over £40. For all orders under £40 we make a one off charge of £4.95 regardless of order size.

For information on ordering for overseas delivery, please click here.

For information about delivery of in-stock garden accessory items such as garden storage boxes and wooden planters please click here. For Plug Plants, Vegetable Plants, Bedding Plants etc delivery information, please continue reading.

Pre-Ordered Plants – Delivery FAQs

When will my order be delivered?

We are the only online plug plants supplier to offer a choice of a specific delivery week for your order. When placing your order, use the drop down box to select your required delivery date (subject to availability).

Once your order is entered on to our system, your plants will be reserved for you and sent out in peak condition during your requested dispatch week.

How will my order be delivered?

Your order will be dispatched with either Royal Mail or Parcel Force. If your order contains plants, smaller orders will be sent via Royal Mail 1st Class and larger orders Parcel Force 24.  If your order contains non-plant items only, it will be sent via Royal Mail 2nd Class or Parcelforce 48hrs for larger orders. NB If your order contains Bare Root plants, Seed Potatoes or Bulbs, please see the specific dispatch and delivery information on the website for each item.

Will I get a tracking number for my delivery?

The majority of our orders are sent with Royal Mail on their "Track and Trace" service. This is a "proof of delivery" service and will not show the status of your parcel at any given time until a delivery at your address has been attempted. Any larger orders sent via Parcelforce however are fully tracked so that you can see where your parcel is on its way to you. We will include the tracking number on your confirmation email.

We will email you when we dispatch your plants to let you know that they are on the way. If you are not in to accept delivery and if the item is too big for your letterbox or if there is nowhere safe to leave it, your postman/driver will usually leave a card with instructions on how to collect the item from your local depot or to arrange re-delivery.  Royal Mail deliveries are sent via a "Track and Trace" service. This is a "proof of delivery" service and will not show the status of your parcel at any given time until a delivery at your address has been attempted. Any larger orders sent via Parcelforce however are fully tracked so that you can see where your parcel is on its way to you. We will include the tracking number on your confirmation email.

Royal Mail  re-delivery questions are answered here.

Parcelforce re-delivery questions are answered here.

What happens if I am out when my order is delivered?

If you order is sent via Royal Mail, they will normally try to deliver to a neighbour or leave in a safe place if you are not in. If you included delivery instructions when you placed your order with us, we will add your instructions prominently on the front of your parcel. (Unfortunately, we are unable to amend or add any further delivery instructions at this stage) If you have not included delivery instructions and Royal Mail are unable to deliver to a neighbour, they will normally leave a card with instructions for re-delivery. For more information about the Royal Mail ‘Delivery to Neighbour service, please click on the link below:

http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour

For more information about receiving a parcel from Parcelforce, please click on the link below:

http://www.parcelforce.com/help-and-advice/receiving

How do I view my order details?

To view your order details and requested delivery date please login here.

Can I change my dispatch week?

We will normally be able to amend the dispatch week of your order as long as the plants are available during the dispatch week that you would like to change to. Please either send an email to care@brooksidenursery.co.uk quoting your order number and the details of the changes you would like to make, or call us on 0333 335 6789 and we will try to accommodate if possible. Please give us as much notice as possible, at the very least 7 days before the Monday of your allocated dispatch week.

How will my plants will be packed?

All our plug plants are shipped in specially designed ‘blister packs’ to keep the root system in place and the foliage protected in transit. Please click here to see the work we have been doing behind the scenes to make sure our packaging as environmental friendly as we can and sourcing items in a socially responsible way.

The blister packs are placed into protective jiffy bubble envelopes or strong cardboard boxed and then dispatched within hours to hopefully arrive the next day.

We dispatch plants on Monday, Tuesday, Wednesday and Thursday. We avoid dispatching plants on Fridays to avoid plants being held up in the postal system over the weekend.

How are you able to offer such specific delivery times for your plants?

It’s all in the timing! Plug Plant production has evolved over the years with thorough trialling, testing and data recording into a precise science. By sowing tried and tested varieties at exactly the right time in optimum conditions we are able to offer our plants for delivery in peak condition for a specific delivery window. For more information, please click here.

Can I cancel my order?

You can cancel your order and receive a full refund at any time up until 7 days before your first requested dispatch week.

What happens if I am not satisfied with my order when I receive it?

All of our plants are inspected by our horticultural experts and are selected by hand at exactly the right time to be carefully packaged so that they arrive in perfect condition at their destination. Every single plant is checked before it goes out to ensure it meets our quality control standards. However, if you have reasonable cause for dissatisfaction with any of our plants, simply notify us within 14 days of receipt and we will offer a replacement or refund. To aid our quality control standards customers may be requested to return a sample of unsatisfactory plants to enable further examinations to take place.

In stock Garden Accessory Items Delivery Information.

As a general rule we usually use Royal Mail First Class Post for smaller and Parcel Force for larger items.

FIRST CLASS POST

All Items sent via first class post will usually be sent within two working days of ordering, we will email you to let you know when we have dispatched your order. If goods sent via first class post have not arrived by the fourth working day after dispatch, please get in touch with us

PARCEL FORCE

Larger items such as Wooden Planters will be sent will be sent via our couriers Parcelforce.

Some items such as our Handmade Wooden Planters may have specific delivery times, in which case please refer to the product page for more information. Other items will normally be delivered within 5-7 working days of ordering. We will email to let you know that your item is on the way and to provide you with tracking details.

If you would like us to track the location of your parcel please email your order number to care@brooksidenursery.co.uk.

If you are not at home when the driver calls to deliver, a card will be left. Our courier will then usually attempt 2 further deliveries, the first usually being on the next working day. If you would like to arrange a specific re-delivery date or would like to collect from your local depot, please call the number on the card. Orders sent via Parcelforce can usually be collected from your local Post Office.

 
 
Brookside Nursery