Delivery FAQs

   Free delivery terms and conditions.

We offer free delivery on orders over £50 (per delivery week). For any order under £50 we charge £4.95 postage and package per delivery week selected on your order.

What if I need more than one delivery week?

Do not worry we understand sometimes you need to have your plants over more weeks. Please see details below on how delivery charges are calculated - 

Orders under £50 - £4.95 p&p charge per delivery week chosen.

Orders of £50-£100 - Free delivery for one delivery week, for any more delivery weeks selected you will be charged £4.95 p&p per week.

Orders of £101-£150 - Free delivery for up to two delivery weeks, for any more delivery weeks selected you will be charged £4.95 p&p per week.

Orders of £151-£200 - Free delivery for up to three delivery weeks, for any more delivery weeks selected you will be charged £4.95 p&p per week.

Orders of £201-£250 - Free delivery for up to four delivery weeks, for any more delivery weeks selected you will be charged £4.95 p&p per week.

Orders of £251 + - Free delivery offered on all delivery weeks chosen. 

 

Pre-Ordered Plants – Delivery FAQs

When will my order be delivered?

We are the only online plug plants supplier to offer a choice of a specific delivery week for your order. When placing your order, use the drop down box to select your required delivery date (subject to availability and delivery charges).

Once your order is entered on to our system, your plants will be reserved for you and sent out in peak condition during your requested dispatch week.

How will my order be delivered?

Your order will be dispatched with either Royal Mail or Parcel Force. If your order contains plants, smaller orders will be sent via Royal Mail 1st Class and larger orders Parcel Force 24.  If your order contains non-plant items only, it will be sent via Royal Mail 2nd Class or Parcelforce 48hrs for larger orders. NB If your order contains Bare Root plants, Seed Potatoes or Bulbs, please see the specific dispatch and delivery information on the website for each item.

Will I get a tracking number for my delivery?

The majority of our orders are sent with Royal Mail on their "Track and Trace" service. This is a "proof of delivery" service and will not show the status of your parcel at any given time until a delivery at your address has been attempted. Any larger orders sent via Parcelforce however are fully tracked so that you can see where your parcel is on its way to you. We will include the tracking number on your confirmation email.

We will email you when we dispatch your plants to let you know that they are on the way. If you are not in to accept delivery and if the item is too big for your letterbox or if there is nowhere safe to leave it, your postman/driver will usually leave a card with instructions on how to collect the item from your local depot or to arrange re-delivery.  Royal Mail deliveries are sent via a "Track and Trace" service. This is a "proof of delivery" service and will not show the status of your parcel at any given time until a delivery at your address has been attempted. Any larger orders sent via Parcelforce however are fully tracked so that you can see where your parcel is on its way to you. We will include the tracking number on your confirmation email.

What happens if I am out when my order is delivered?

If you order is sent via Royal Mail, they will normally try to deliver to a neighbour or leave in a safe place if you are not in. If you included delivery instructions when you placed your order with us, we will add your instructions prominently on the front of your parcel. (Unfortunately, we are unable to amend or add any further delivery instructions at this stage) If you have not included delivery instructions and Royal Mail are unable to deliver to a neighbour, they will normally leave a card with instructions for re-delivery. For more information about the Royal Mail ‘Delivery to Neighbour service, please click on the link below:

http://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour

For more information about receiving a parcel from Parcelforce, please click on the link below:

http://www.parcelforce.com/help-and-advice/receiving

How do I view my order details?

To view your order details and requested delivery date please login here.

Can I change my dispatch week?

We will normally be able to amend the dispatch week of your order as long as the plants are available during the dispatch week that you would like to change to. Please either send an email to [email protected] quoting your order number and the details of the changes you would like to make, or call us on 0333 335 6789 and we will try to accommodate if possible. Please give us as much notice as possible, at the very least 7 days before the Monday of your allocated dispatch week.

How will my plants will be packed?

All our plug plants are shipped in specially designed packaging to keep the root system in place and the foliage protected in transit. Please click here to see the work we have been doing behind the scenes to make sure our packaging as environmental friendly as we can and sourcing items in a socially responsible way.

We dispatch plants on Monday, Tuesday, Wednesday and Thursday. We avoid dispatching plants on Fridays as much as possible, to avoid plants being held up in the postal system over the weekend.

How are you able to offer such specific delivery times for your plants?

It’s all in the timing! Plug Plant production has evolved over the years with thorough trialling, testing and data recording into a precise science. By sowing tried and tested varieties at exactly the right time in optimum conditions we are able to offer our plants for delivery in peak condition for a specific delivery window. For more information, please click here.

Can I cancel my order?

You can cancel your order and receive a full refund at any time up until 7 days before your first requested dispatch week.

What happens if I am not satisfied with my order when I receive it?

All of our plants are inspected by our horticultural experts and are selected by hand at exactly the right time to be carefully packaged so that they arrive in perfect condition at their destination. Every single plant is checked before it goes out to ensure it meets our quality control standards. However, if you have reasonable cause for dissatisfaction with any of our plants, simply notify us within 14 days of receipt and we will offer a replacement or refund. To aid our quality control standards customers may be requested to send us an image or to return a sample of unsatisfactory plants to enable further examinations to take place.

In stock Garden Accessory Items Delivery Information.

As a general rule we usually use Royal Mail First Class Post for smaller items and Parcel Force for larger items.

 

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