Delivery FAQs

We are the only online plug plants supplier to offer a choice of a specific delivery week for your order. When placing your order, use the drop-down box to select your required delivery date (subject to availability and delivery charges).

Once your order is entered on to our system, your plants will be reserved for you and sent out in peak condition during your requested despatch week. 

We send orders out either on a 24 or 48 hour service. Although we send orders on these services sometimes parcels can take a little longer to get to you, particularly if you live in hard to reach areas, do not worry our plants are packaged to withstand a week in the postal systems for this eventuality.

Delivery Information

Free delivery Terms and Conditions 

We offer free delivery on orders over £60 (per delivery week). For any order under £60 we charge £5.95 postage and package per delivery week selected on your order.

What if I need more than one delivery week?

Do not worry we understand sometimes you need to have your plants over more weeks. Please see details below on how delivery charges are calculated - 

Orders under £60 - £5.95 p&p charge per delivery week chosen.

Orders of £60-£120 - Free delivery for one delivery week, for any more delivery weeks selected you will be charged £5.95 p&p per week.

Orders of £121-£180 - Free delivery for up to two delivery weeks, for any more delivery weeks selected you will be charged £5.95 p&p per week.

Orders of £181-£240 - Free delivery for up to three delivery weeks, for any more delivery weeks selected you will be charged £5.95 p&p per week.

Orders of £241-£300 - Free delivery for up to four delivery weeks, for any more delivery weeks selected you will be charged £5.95 p&p per week.

Orders of £301 + - Free delivery offered on all delivery weeks chosen. 

Pre-Ordered Plants – Delivery FAQs

When will my order be delivered?

We are the only online plug plants supplier to offer a choice of a specific delivery week for your order **. When placing your order, use the drop-down box to select your required delivery date (subject to availability and delivery charges).

Once your order is entered on to our system, your plants will be reserved for you and sent out in peak condition during your requested despatch week. 

We send orders out either on a 24 or 48 hour service. Although we send orders on these services, sometimes parcels can take a little longer to get to you, particularly if you live in hard to reach areas, do not worry our plants are packaged to withstand a week in the postal systems for this eventuality.

How will my order be delivered?

We use a number of couriers to ship our orders to you. When your Parcel leaves us, you will receive an email confirmation of the courier your order is going with and associated tracking numbers for the order. If your parcel is to be delivered by Amazon Shipping, Evri, Yodel or Parcel Force you will receive further emails from them about your delivery. Further instructions will be on these emails, if you will not be in to accept the delivery. If your order is due to be delivered by Royal Mail, they will normally leave this in your safe place.

Can I change my despatch week?

As the plants on your order are grow and reserved for your specific week, as you can imagine changing this can become very difficult. The closer to your despatch week, the harder this will become and if your order has already been allocated a delivery slot (this usually happens 2-4 weeks before delivery) then we will be unable to change your despatch week. We can however change the delivery address up until the date this is due to leave us. 

Please either send an email to [email protected] quoting your order number and the details of the changes you would like to make, or call us on 0333 335 6789 and we will try to accommodate if possible. 

How will my plants be packed?

All our plug plants are shipped in specially designed packaging to keep the root system in place and the foliage protected in transit. Please click here to see the work we have been doing behind the scenes to make sure our packaging as environmental friendly as we can and sourcing items in a socially responsible way.

How are you able to offer such specific delivery times for your plants?

It’s all in the timing! Plug Plant production has evolved over the years with thorough trialling, testing and data recording into a precise science. By sowing tried and tested varieties at exactly the right time in optimum conditions we are able to offer our plants for delivery in peak condition for a specific delivery window. For more information, please click here.

Can I cancel my order?

You can cancel your order and receive a full refund at any time up until 7 days before the Monday of your requested despatch week. If you need to cancel after this time, you will just need to wait for the parcel to arrive and send it back to us in the same condition as it arrived.

What happens if I am not satisfied with my order when I receive it?

All our plants are inspected by our horticultural experts and are selected by hand at exactly the right time to be carefully packaged so that they arrive in perfect condition at their destination. Every plant is checked before it goes out to ensure it meets our quality control standards. However, if you have reasonable cause for dissatisfaction with any of our plants, simply notify us within 3 days of receipt and we will investigate this further. To aid our quality control standards customers may be requested to send us an image or to return a sample of unsatisfactory plants to enable further examinations to take place. Photo’s maybe necessary when parcels arrive damaged for us to claim compensation for the damage. 

In stock Garden Accessory Items Delivery Information.

We usually use Evri First Class Post for smaller items and either Yodel or Parcel Force for larger items

 

** We despatch plants any day from Monday-Friday. Our packaging is designed to withstand at least a week in the postal system just in case there are any delays in the items getting to you. 

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